Effective Date: 2 Sep 2025
The Critical Information Summary (CIS) explains the key details of each plan we offer, including inclusions, charges, and important terms. The CIS is designed to help you compare plans and make informed choices.
What Each CIS Includes
Every CIS sets out:
- Plan inclusions (data, calls, SMS).
- Minimum and maximum monthly charges.
- Set up and early termination fees.
- Call, SMS, and data rates outside your allowance.
- Contract length and cancellation terms.
- Spend-management information.
How to Use This Page
- Click on the plan name to download its CIS in PDF format.
- Keep a copy for your records.
- Contact us if you need the CIS in large print, plain text, or another accessible format.
Current Plans
Mobile Plans
- [Plan A – Mobile 20GB] (Download CIS PDF)
- [Plan B – Mobile 50GB] (Download CIS PDF)
- [Plan C – Mobile Unlimited] (Download CIS PDF)
Internet Plans
- [Plan D – NBN Basic] (Download CIS PDF)
- [Plan E – NBN Standard] (Download CIS PDF)
- [Plan F – NBN Premium] (Download CIS PDF)
Business Solutions
- [Business Voice Plan] (Download CIS PDF)
- [Business Data Plan] (Download CIS PDF)
Need Help?
If you are unsure which CIS applies to your service, contact us:
- Phone: 02 8609 6678
- Email: [email protected]
- Post: Level 5 Nexus Norwest, 4 Columbia Ct, Norwest NSW 2153, Australia
- Online: Submit a ticket on our website
Accessible options:
- National Relay Service (NRS): https://www.accesshub.gov.au
- TIS National (Interpreter Service): 131 450
Complaints
If you believe a plan has been misrepresented, you can make a complaint. See our Complaints Handling Policy for details.