Effective Date: 2 Sep 2025
Talk Australia (“we”, “our”, “us”) respects your privacy. This policy explains how we collect, use, disclose and protect your personal information.
1. What We Collect
We may collect:
- Your name, address, phone number, and email.
- Business details such as ABN.
- Service information (plans, usage, payments).
- Support requests and complaints.
- Website usage data (cookies, analytics).
2. How We Use Your Information
We use your information to:
- Provide and manage our services.
- Process payments and billing.
- Communicate about your account.
- Respond to support requests and complaints.
- Meet our legal and regulatory obligations.
- Improve our services and website.
3. Disclosure of Information
We may share information with:
- Service providers and contractors helping us deliver services.
- Regulators or law enforcement where required by law.
- Credit reporting or debt collection agencies (if applicable).
- Interpreters or authorised representatives, when you have given consent.
We will never sell your personal information.
4. Authorised Representatives
If you appoint an authorised representative or advocate, we may share your information with them in line with the authority you provide.
5. Your Rights
You may:
- Request access to your personal information.
- Ask us to correct inaccurate information.
- Withdraw consent to certain uses.
- Make a privacy complaint.
6. Cookies & Website Use
Our website may use cookies to improve your experience. You can disable cookies in your browser settings.
7. Data Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, or disclosure.
8. Financial Hardship & Vulnerable Customers
If you need support, you may appoint an authorised representative, use accessible contact methods (NRS, TIS), or access our Financial Hardship Policy.
9. Contact Us
If you have questions about this policy or your information, please contact:
Talk Australia
Phone: 02 8609 6678
Email: [email protected]
Address: Level 5 Nexus Norwest, 4 Columbia Ct, Norwest NSW 2153, Australia
10. Complaints
If you believe we have breached your privacy, contact us first. If unresolved, you may escalate to:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: https://www.oaic.gov.au